Returns & Exchanges

At O'Briens Wine, we want you to be completely satisfied with your purchase. If a bottle is corked, damaged, or not to your liking, we offer a hassle-free return or exchange within 30 days of delivery.

1

Contact Customer Support

Email our team with your order number and details regarding the specific bottles you wish to return or exchange.

2

Secure the Packaging

Ensure the wine is placed back in its original protective transit packaging to prevent breakage during the return journey.

3

Arrange Collection or Drop-off

Choose between a scheduled courier collection from your address or dropping the parcel off at any of our local O'Briens store locations.

4

Receive Refund or Replacement

Once our cellar team inspects the returned items, we will process your full refund or dispatch your replacement bottles within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing